Frequently Asked Questions
Everything you need to know about shopping with Card Merchant Christchurch
What are your shipping rates and delivery times?
We offer flat-rate shipping across New Zealand. Orders are typically processed within 24 hours, with delivery taking 1-3 business days depending on your location.
Do you offer a click and collect service?
Yes, you can select the 'Pick up' option at checkout to collect your order from our Christchurch store during regular business hours.
What is your return policy for fashion items?
We accept returns within 14 days of purchase, provided items are in their original condition with tags attached. Please note that certain clearance items may be final sale.
How do I know which size to order?
Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up, or you can visit us in-store to try items on.
Which payment methods do you accept?
We accept all major credit cards, including Visa and Mastercard, as well as buy-now-pay-later options like Afterpay and Laybuy.
Are the products authentic and high quality?
Absolutely. Card Merchant Christchurch only stocks 100% authentic merchandise sourced directly from official distributors and reputable brands.