Returns & Exchanges
At Card Merchant Christchurch, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for items in original, unworn condition. Whether you need a different size or a complete refund, our streamlined process ensures your shopping experience remains hassle-free.
Initiate Your Return
Log into your account portal or contact our customer support team with your order number to request a Return Authorization (RA) number.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is free from marks or odors.
Ship to Christchurch
Affix the provided return label or address your package to our Christchurch warehouse, then drop it off at any authorized postal service point.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing